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Wednesday, October 24, 2012

On 9:45 AM by Unknown     1 comment
I'm not going to waste too much time on this, as way too much time has been wasted on this joke of a company.  BEWARE!!!!!!!
Months ago, in August I tried to port my at&t number to T-mobile under what was labeled  a "Value Business Plan"  unlimited talk text and internet for $49 a month.  Sounds too good to be true?  That's because getting that plan is un doable.  They are simply doing the old "Bait and Switch"
A week later a sim card came in the mail, for the wrong plan.  I called, I waited.  After over one week and hours on hold they finally told me that I need to go to a T-mobile store to straighten this out.  There were unable to grasp the concept that they gave me 100% not what I paid for.  Not only was the plan wrong, they gave me a new t mobile number and completely botched the bringing my iphone with me.
Before I got to the store, I received a letter in the mail from T mobile stating that my credit was not good enough and that they were not going to do business with me.  A few days later, I got an email with a bill for 249.00.  Please keep in mind, I have not used or even have a phone that is on the t-mobile network.  I have no contract at this point either because I stated very very clearly over the phone when I placed my order that this is for the "$49 Business Value plan", and I made the woman on the other end repeat it over 5 times.
Ok, so I finally have time to drive to the T-mobile store.  They see I have an unused account and claim to have fixed it.  They then try to give me the plan I wanted.  To make the whole day, which is what I wasted there, a shorter story, I had to drive back there three times, because after each time, T Mobile came up with a new document that was needed to start the service.  After the third time in the store they came up with needing three months worth of business bills from any company to prove that my business was real, even though I had produced all my paperwork from the state of PA ect,  ect.   Needless to say, I left and did not return.  The choice to use T Mobile as a company was gone.  They simply are the worst company I have ever dealt with.
Shortly there after I received two more letters, stating that my credit was not good enough to be a T Mobile customer.  I saved those.  why you ask?  Because today, I got an email asking me if I need more time to pay my Tmobile bill!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  Please, keep in mind, I have never had a t Mobile account, phone, or service put in place yet.  So I call the number, they switch me around, and then put me on a conference call to which end a woman from India tells me that I need to go to the T Mobile Store with my Driver's Licence  yadda yadda yadda.  In my disbelief, I explained to the whole conference call, that me wasting one more second on this company was not going to happen, baring hiring a lawyer to sue them into the stone age.

That may happen.  Do not use T mobile. 

1 comment :

  1. Did you know that T Mobile is a German Company and that they own that horrible color pink?
    "T-Mobile reserves the right to contact you via email regarding transactions and important information about your service or account. For more information about how T-Mobile uses your information, please read our Privacy Policy.

    T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG"

    ReplyDelete

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